Crisis Text Line

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our Mission

At the intersection of empathy and innovation — we promote mental well-being for people wherever they are. 

Our Vision

An empathetic world where nobody feels alone.

Crisis Text Line provides free, nationwide, 24/7 support for people in crisis, all via text message. The service is powered by volunteer Crisis Counselors who work remotely from anywhere on their computer. Crisis Counselors answer texts from people in crisis, and are trained in techniques to bring them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning. Interested in becoming a volunteer? Learn more below:

What you get out of this experience:
The opportunity to learn and develop your skills in active listening, collaborative problem solving, and crisis management all from the comfort of your home (these skills can help in your personal relationships too!). Many of our Crisis Counselors also highlight Training and their volunteer experience on their resumes and LinkedIn profiles.

When we need you most:
At night! Texters tend to be in crisis more often at night, when the rest of the world is sleeping. No wonder ⅔ of our texter volume happens at night. Our greatest need is during the hours of 10pm and 6am EST. Are you a night owl or early riser? Then this is the perfect opportunity for you!