Volunteer Theatre Attendant (Usher)

The Role  

Ushers, or audience attendants, are responsible for providing information, and orientation to audience members attending an event. This is a customer service role responsible for providing a pleasant experience for attendees of a cultural event. 

Tasks and Responsibilities

Occasionally sit in the audience and watch a show watching everything is ok

Check or scan tickets when audience members are entering the theatre

Hand out programmes, headphones and other items 

Help members of the audience find their seats

Greet audience members when entering the building

Settle seating disputes

Guide audience members to entrances, exits and toilets

Ensure audience members are not using their phones or any other recording equipment during the performance if so required

Assist with theatre cleanup after the show 

Sell refreshments and snacks during the interval

Manage the audience in emergency situations

Check for safety issues 

Communicate with cashiers at the Box Office, technical and other theatre staff to ensure smooth running of the show

Reports to 

Front of House Manager

Skills volunteer will learn:

How a not-for-profit arts organization works

How to work with customers 

Communication Skills

Leadership Skills

Customer Service Skills