About
The Comfort Host is a compassionate and helpful presence for families and visitors waiting during a patient’s surgical procedure. This volunteer acts as a liaison between hospital staff and families, answering questions, and offering comfort and support in a calm and professional manner.
Key Responsibilities:
- Greet and welcome patients’ families and visitors in the surgery waiting area.
- Provide general information about the waiting room process and hospital amenities.
- Communicate updates from surgical staff to families as directed.
- Assist with maintaining a quiet, clean, and comfortable environment.
- Offer emotional support and reassurance to anxious or concerned visitors.
- Escort family members to consultation rooms or other areas as needed.
- Notify appropriate staff of any concerns or special needs.
- Maintain confidentiality and adhere to HIPAA regulations at all times.
Qualifications
- Friendly, calm, and empathetic demeanor.
- Excellent communication and interpersonal skills.
- Ability to remain composed in high-stress or emotional situations.
- Dependable and punctual.
- Comfortable working independently and as part of a team.
Other Notes:
Volunteers are asked to commit to at least a six-month term of service. Shifts may be 3 or 4 hours in length and for multiple days.
Volunteers MUST complete an onboarding period, and all required trainings as assigned.
All MercyOne volunteers MUST be able to clear a criminal background and registered offender background check and required health screening.
Volunteers are asked to commit to at least a six-month term of service. Shifts may be 3 or 4 hours in length and for multiple days.
Volunteers MUST complete an onboarding period, and all required trainings as assigned.
All MercyOne volunteers MUST be able to clear a criminal background and registered offender background check and required health screening.
